Incidents and response — no event gets lost
Faults, violations and observations — in one place, with an assignee and deadlines. When an incident is created, the site’s responsible person immediately receives an SMS, and when it is closed, the client receives a bilingual email.
Open → In progress → Closed statuses calculate duration automatically, so response time (SLA) is measured, not guessed.
Incident trail
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01
Registration
Manually, in the mobile app, or automatically from a guard tour.
22:17 · FROM GUARD TOUR -
02
SMS
The site’s responsible person receives an automatic SMS immediately.
22:17 · SMS -
03
Work
A responsible person is assigned, photos and files are added, and a comment thread is created.
22:21 · IN PROGRESS -
04
SLA
The system calculates resolution time through the Open → In progress → Closed statuses.
22:38 · 21 MIN -
05
Client
When an incident is closed, a bilingual email is automatically sent to the client.
22:38 · LT / EN
When registering an incident
- 01 Priority and category
- 02 Responsible person
- 03 Detailed description
- 04 Photos or files
- 05 Comment thread
Each incident has its own email address — replies from email go directly into the comment thread.
How GoSpin helps
The system does part of the work itself — without a person. Everything else is made up of modules that can be combined for a specific site.
What the system does without a person
- SMS to responsibleWhen an incident is created, the site’s responsible person immediately receives an SMS notification.
- Response timeStatus times and SLA duration are calculated automatically — response is measured, not guessed.
- Email to clientWhen an incident is closed, a bilingual email is sent to the client.
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Incident management
Recorded with photos and priority, automatic SMS to the responsible person, and tracked until resolution with response time (SLA).
No event gets lost.
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Patrols and guard tours
Routes with QR / NFC points and GPS tracking. Missed guard tours are recorded automatically, and each one receives a 0–100 quality score.
Proven patrols — no fictitious rounds.
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Tasks
One-off and recurring tasks with time tracking; the assignee is an employee or post, so they work across shift changes.
Regular checks appear automatically.
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Reports and subscriptions
KPI dashboards and subscriptions — reports are automatically emailed to the client or management daily, weekly or monthly.
Transparent, automatic accountability.
How to get started
No servers or long project are needed — start with one site and expand as needed.
We discuss your needs
We review your sites and processes and select the modules suited to this area.
We configure it
We create sites, zones and rules, and train employees and managers.
We launch
You start working — we connect integrations and new modules gradually.
Ready to leave paper logs behind?
We’ll show you GoSpin live and tailor it to your sites. No-obligation demo.
- We respond within 1–2 business days
- Demo ~30 min, remote
- After the call — a quote for your sites